Frequently Asked Questions
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When will my order be shipped?
Any Pre Order placed from July, 8th 2023 will be shipped by July, 24th 2023. A tracking number will be sent via email as soon as your order is shipped - for any questions please Contact Us
How can I track my order?
Have an account?
Login and head to the My Account
Don't have an account?
No problem! All tracking numbers are automatically sent via email as soon as your order is shipped.
Having trouble? Contact us
Do you ship internationally?
Yes we do! We ship globally from our facility in the USA. Please see the Shipping & Delivery Page for more information.
What payment types can I use?
We accept payments from all major debit/credit card schemes, in addition to Apple Pay, Google Pay, Paypal and Shopify's 'Shop Pay'
Where are your products made?
We’ve sought out the very best artisans in Italy and the UK. We know every hand that our jewellery passes through. We choose to partner with them for their excellence in artisan wellbeing, commitment to their craft, and their lifelong obsessions with jewellery.
Can I refund an item?
Yes - please submit an RMA request to ask@sheytan.world